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How q1111 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data q1111 collects when you open an account, how we use it, who we share it with, and the rights…

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What This Policy Covers and Why

q1111 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

q1111 collects personal data — including your name, email address, mobile number, and payment identifiers such as your UPI handle, Paytm wallet ID or PhonePe number — solely to operate your account, process deposits and withdrawals, and meet obligations under applicable Indian law. We do not

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sell your personal data to third parties for marketing purposes. Access to the platform and the use of your data is governed by local law and is available only where local law permits. Data submitted through UPI, Paytm or PhonePe transactions is processed under the tokenisation
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and data-localisation standards required in India.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to exercise any right under this policy — access, correction, deletion or portability of your personal data — our privacy team is reachable through three channels.

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered mobile number or UPI handle so we can locate your account without ambiguity and process your request quickly.

Live Chat Support Open the live chat widget inside your q1111 account dashboard and select the Privacy topic. A support agent will log your request and escalate it to our data-handling team within one business hour.

Registered Post For formal deletion or objection notices, you may write to our registered India correspondence address. We acknowledge postal requests within three business days of receipt and follow the same five-day response window.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Account security and data integrity are built into how q1111 operates at a technical level, not added as an afterthought.

Encryption at Rest and in Transit

All personal data — including your mobile number, email address and payment identifiers — is encrypted both when stored on our servers and while travelling between your device and our platform, using current industry-standard protocols.

Cookie Controls in Your Account

You can review and adjust which analytics and functional cookies q1111 sets by visiting the Cookie Preferences panel inside your account settings. Strictly necessary cookies cannot be disabled as they keep your session secure.

Payment Data Tokenisation

UPI handles, Paytm wallet references and PhonePe tokens are never stored as raw strings after a transaction is complete. We retain only a masked token sufficient to match a future withdrawal request to your account.

Data Retention Schedule

Active account data is held for as long as your account remains open. If you close your account, we retain the minimum data required by applicable Indian law for the mandatory period, then delete it permanently from live systems.

Access Request Processing

Submit a Subject Access Request via live chat or email and we will compile a portable copy of all personal data held against your account. We send it to your registered email within the five-day window in a structured, machine-readable format.

Third-Party Data Agreements

Any third-party processor — such as a payment gateway or fraud-screening service — that touches your data is bound by a data-processing agreement with us. They may not use your data for their own purposes or share it further without our written consent.

Privacy Policy Questions Answered

Below are the questions our account holders ask most often about how their personal data is handled on the platform. If your question is not here, reach out through live chat or email and our privacy team will respond with a specific answer.

We collect your name, email address, mobile number and, where you link a payment method, a tokenised reference to your UPI handle, Paytm wallet or PhonePe number. We collect only what is needed to operate your account and comply with applicable Indian law.

Yes. Submit a Subject Access Request via live chat or our privacy email address. We will compile and send a structured copy of your personal data to your registered email within five working days of verifying your identity.

Close your account and submit a deletion request through live chat or email. We remove data from live systems immediately after the mandatory retention period under Indian law expires. We will confirm in writing when deletion is complete.

We share data only with processors who are essential to running your account — payment gateways, identity verification services and fraud-screening tools. Each is bound by a data-processing agreement and cannot use your data for their own purposes.

Payment identifiers are tokenised immediately after a transaction completes. Raw UPI handles and Paytm wallet references are never stored on our servers beyond that point. Only a masked token is kept to match future withdrawal requests to your account.

Yes. Log into your account dashboard and update your profile directly, or contact our support team via live chat if a field cannot be edited. We apply corrections to live systems within one business day of receiving your request.

Contact our privacy team by email or live chat, clearly describing the concern. If you are not satisfied with our response, you have the right to raise the matter with the relevant data-protection authority under applicable Indian law.

How q1111 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Controls in Your Account

Payment Data Tokenisation

Data Retention Schedule

Access Request Processing

Third-Party Data Agreements

Privacy Policy Questions Answered

01 What personal data does q1111 collect when I open an account?

02 Can I request a copy of all data held about me?

03 How do I ask for my data to be deleted?

04 Does q1111 share my data with third parties?

05 How are my UPI and Paytm payment details protected?

06 Can I correct inaccurate personal data held on my account?

07 Who do I contact if I believe my privacy rights have been breached?

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